ApinaAuth

 Panel

Privacy Policy

Last Updated
January 1, 2025

At ApinaAuth, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software licensing platform and related services.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Account Information: Username, email address, and encrypted passwords
  • Contact Information: Name, email address, and any other contact details you provide
  • Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
  • Support Communications: Information you provide when contacting our support team

Technical Information

We automatically collect certain technical information when you use our services:

  • Hardware Information: Hardware IDs (HWID) for license binding and authentication
  • IP Addresses: For security, fraud prevention, and VPN/proxy detection
  • Usage Data: License authentication attempts, download records, and system interactions
  • Device Information: Operating system, browser type, and device characteristics
  • Log Data: Server logs, error reports, and performance metrics

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provide, maintain, and improve our licensing services
  • Authentication: To verify user identity and prevent unauthorized access
  • License Management: To generate, validate, and manage software licenses
  • Security: To detect and prevent fraud, abuse, and security threats
  • Support: To respond to your inquiries and provide customer support
  • Analytics: To analyze usage patterns and improve our services
  • Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

  • Payment processors for billing and subscription management
  • Cloud hosting providers for data storage and processing
  • Analytics services for performance monitoring
  • Customer support tools for communication management

Legal Requirements

We may disclose your information if required by law or in response to:

  • Legal process, such as a court order or subpoena
  • Government or regulatory requests
  • Protection of our rights, property, or safety
  • Protection of our users or the public

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Data transmission and storage using advanced encryption protocols
  • Access Controls: Restricted access to personal information on a need-to-know basis
  • Authentication: Multi-factor authentication and secure password policies
  • Monitoring: Continuous monitoring for security threats and suspicious activities
  • Regular Audits: Periodic security assessments and vulnerability testing

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Retained while your account is active and for a reasonable period after closure
  • License Data: Retained for the duration of license validity and associated support periods
  • Log Data: Typically retained for 12 months for security and debugging purposes
  • Financial Records: Retained as required by applicable tax and financial regulations

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

  • Request access to your personal information we hold
  • Request a copy of your data in a portable format

Correction and Update

  • Update your account information through your dashboard
  • Request correction of inaccurate or incomplete information

Deletion

  • Request deletion of your account and associated data
  • Note: Some information may be retained for legal compliance

Communication Preferences

  • Opt out of promotional communications
  • Manage notification settings in your account dashboard

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for core functionality and security
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how you use our services

You can control cookie settings through your browser preferences.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying a notice in your account dashboard

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

This Privacy Policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.